If you are the victim of an investment or online scam, you might have a complaint to pursue against your bank. Typically, the relationship between a bank and a customer is an ordinary commercial one based on a contract. However, when providing its services, a bank must adhere to the standards of a diligent and prudent banker and uphold accepted industry practices. This means a bank shouldn't ignore clear signs suggesting a real possibility that their customer is being defrauded. Put simply, the bank should either possess specific knowledge of the fraud or have been alerted to a strong likelihood of it occurring.
The bank must either have known or should reasonably have inferred that the complainant was interacting with scammers. If a financial firm has concerns or reasonably should have concerns about a transaction, proper industry practice mandates further inquiries to safeguard its customer's interests. If any "red flags" arise that would make a cautious banker suspect a genuine risk that its customer might be the target or victim of a scam, the financial firm should act to minimise the potential loss to the customer. Except in these specific scenarios, a bank's primary duty is to follow the customer's directives.
Financial Dispute Legal has significant experience in assisting clients in recovering funds from online scams from banks.
Invoice fraud involves issuing deceptive invoices, causing companies to overpay or pay for non-existent services. At Financial Dispute Legal, we provide expert consultations to address and resolve such fraudulent activities.
Romance scams often evolve from deep emotional connections on social media to deceptive financial schemes, including false cryptocurrency investments. Financial Dispute Legal provides legal strategies for scam victims, ensuring effective and fast legal remedies to recover stolen assets to ensure justice.
Remote Access Scams Investment Scams
A remote access scam tricks individuals into allowing unauthorised access to their computers, often under the pretence of fixing a fictitious issue. Older Australians are especially vulnerable, with scammers commonly posing as trusted company representatives over the phone. If scammers have ripped you off, get in touch, and our team will work to get your money back.
Frequently Asked Questions
For certain Financial Advice Dispute cases we provide no-win-no-fee. You will be advised after your initial consultation and assessment if this applies to you.
Where possible, our team will provide you with a fixed fee amount for each stage of your claim. This fee is billable regardless of the outcome of your case.
If your claim requires a hourly fee structure, we will advise you of cost estimations at every step of your claim to ensure you have control over costs at all times.
Our lawyers will prompt you to gather all the preliminary information we require in order to advise whether you may have a claim, this can be as quick as a 15 minute call.
If we identify the opportunity for a claim in our initial call we will then proceed with a comprehensive assessment into your case, including gathering witness statements, identifying and locating key documentary evidence, and consulting with experts.
Based on our findings we will offer recommendations on the appropriate legal action to pursue your claim, and clearly explain your next steps.
At this point of engaging us, we will advise you on the fee structure involved in your claim so you are aware of costs involved before proceeding.